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Refund and Returns Policy
Shipping Policy
This Shipping and Returns document applies to all purchases of women's shoes made through bwbrcowboyboots.com. Fung Kiu Limited ships products to customers in the regions listed during checkout. Shipping availability is determined at checkout based on the delivery address. All shipping timelines are standard carrier timelines. Delivery occurs after order processing and carrier transit. Fung Kiu Limited does not guarantee rapid delivery or specific arrival dates. Customers receive tracking information after shipment.
Order Processing
Fung Kiu Limited processes orders after payment verification. Processing occurs on business days. Orders placed on non-business days are processed on the next business day. Fung Kiu Limited ships to the address provided by the customer. Customers must ensure the delivery address is accurate and complete. Address changes are not guaranteed after order placement. Fung Kiu Limited is not responsible for delivery delays caused by carriers, customs authorities, or incorrect addresses.
Shipping Charges
Shipping charges are displayed at checkout before payment. Shipping charges are non-refundable unless the return is caused by an error by Fung Kiu Limited. The customer pays all shipping charges associated with the original delivery. The customer pays all return shipping charges. Fung Kiu Limited does not provide prepaid return labels.
14-Day No-Reason Refund Policy
Customers have exactly 14 days from the date of receipt to request a refund for any reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the delivery date confirmed by the carrier. Requests submitted after exactly 14 days from receipt are not eligible for a refund. The customer must submit the return request within this period. The return request must include the order number and the item being returned. No reason is required for the return request.
Return Eligibility
Returned items must be unused and in original packaging. Returned items must be in the same condition as received. Returned items must include all original materials provided with the shipment. Items that are used, worn, altered, damaged by the customer, or missing original packaging are not eligible for a refund. Fung Kiu Limited inspects all returned items. Fung Kiu Limited determines eligibility after inspection.
Return Shipping Costs
The buyer completely bears all return shipping costs. The buyer pays the carrier charges for returning the item. The buyer pays any insurance, tracking, or customs charges for the return shipment. Fung Kiu Limited does not reimburse return shipping costs. Return shipping costs are not refunded under any circumstance. The buyer must use a trackable shipping method. Fung Kiu Limited is not responsible for returned items lost or damaged during return transit.
Refund Timing
Refund arrival time is at least 14 days. After Fung Kiu Limited receives and approves the returned item, Fung Kiu Limited initiates the refund. The refund arrival time is at least 14 days from the approval date. The refund is issued to the original payment method. Bank processing times apply. The customer must allow at least 14 days for the refund to appear. Refunds are not issued before inspection and approval.
PayPal Refunds
PayPal refunds take at least 14 days. PayPal refunds are subject to PayPal processing timelines. In some regions, local laws require up to 30 days for PayPal refunds. Fung Kiu Limited complies with applicable local laws. For PayPal refunds, the customer must allow at least 14 days. In regions where local laws require up to 30 days, the customer must allow up to 30 days. Fung Kiu Limited initiates PayPal refunds after return approval. PayPal refunds are sent to the original PayPal account.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period begins on the delivery date confirmed by the carrier. Claims submitted after exactly 7 days of receipt are not accepted. The customer must contact Fung Kiu Limited at [email protected] within exactly 7 days. The claim must include the order number, a description of the damage or defect, and photographs of the item. Fung Kiu Limited reviews the claim. If the claim is approved, Fung Kiu Limited provides return instructions. This 7-day damaged goods claim period must match the Terms of Service.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for return. Items that do not meet these conditions are non-returnable. Fung Kiu Limited does not accept returns for items that are used, worn, altered, or damaged by the customer. Fung Kiu Limited does not accept returns for items missing original packaging. The customer must verify the item condition before requesting a return. Fung Kiu Limited makes the final determination on return eligibility.
Step-by-Step Return Process
Step 1: Submit a return request within exactly 14 days of receipt. Contact Fung Kiu Limited at [email protected] or +852 6388 8812. Provide the order number and the item being returned. State that the return is a no-reason refund request.
Step 2: Wait for Fung Kiu Limited to provide return authorization. Fung Kiu Limited sends return instructions to the customer. Do not ship the item before receiving return authorization.
Step 3: Pack the item securely. The item must be unused and in original packaging. Include all original materials provided with the shipment. Include the return authorization number inside the package.
Step 4: Ship the item to the return address. The recipient must be Fung Kiu Limited, the contact phone is +852 6388 8812, and the specific return address is Flat C, 22/F, Shan Kwong Court, 15 Shan Kwong Road, Happy Valley. The buyer pays all return shipping costs.
Step 5: Provide the return tracking number to Fung Kiu Limited at [email protected]. The buyer must use a trackable shipping method.
Step 6: Fung Kiu Limited inspects the returned item after receipt. Fung Kiu Limited approves or denies the refund based on the return eligibility conditions.
Step 7: If approved, Fung Kiu Limited initiates the refund. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Return Address and Contact Details
The recipient must be Fung Kiu Limited, the contact phone is +852 6388 8812, and the specific return address is Flat C, 22/F, Shan Kwong Court, 15 Shan Kwong Road, Happy Valley. Customers must use this exact return address. Returns sent to another address are not accepted. Customers must include the return authorization number on the package.
Customer Support
Customers contact Fung Kiu Limited at [email protected] or +852 6388 8812. The company address is Flat C, 22/F, Shan Kwong Court, 15 Shan Kwong Road, Happy Valley. Support handles shipping questions, return requests, damaged goods claims, and refund questions. Customers must provide the order number in all communications. Fung Kiu Limited responds to customer inquiries on business days.
Policy Acceptance
By placing an order on bwbrcowboyboots.com, the customer accepts this Shipping and Returns document. Fung Kiu Limited applies this document to all purchases of women's shoes. This document is part of the Terms of Service. The damaged goods claim period of exactly 7 days must match the Terms of Service. The 14-day no-reason refund policy applies to eligible returns. The buyer bears all return shipping costs. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.